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Country/Region

Australia
Canada
United Kingdom
United States

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Australia
Austria
Belgium
Canada
Czechia
Denmark
Finland
France
Germany
Hong Kong SAR
Ireland
Israel
Italy
Japan
Malaysia
Netherlands
New Zealand
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South Korea
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Contact Us / Policy

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© 2026 dmsloveshop, Powered by Shopify

Privacy Policy

1. Collected personal information

When you register, place an order, or consult, our store will collect information you voluntarily provide, including your name, contact number, shipping address, email address, and payment information. It will also automatically collect non-identifiable information: IP address, browsing history, and device information to optimize store services.

2. Use of Information

Personal information is used solely for order delivery, after-sales communication, promotional notifications (you can unsubscribe at any time), and store service optimization. It will not be used for any other purposes not specified in this policy.

3. Information Sharing and Protection

We will not sell or rent your personal information to third parties, but only provide the necessary receiving information to logistics service providers when placing orders (logistics must comply with information confidentiality obligations). We use encryption technology to protect personal information and implement reasonable security measures to prevent information leakage or loss, but we cannot guarantee absolute security for network transmission.

Effective Date: [2026/1/28]

This privacy policy applies to online stores operated by [dmsloveshop] (hereinafter referred to as "Our Store") (domain name: [www.dmsloveshop.com]), and aims to explain the rules for collecting, using, storing, and protecting users' (hereinafter referred to as "you") personal information. By shopping at this store, you are deemed to agree to this policy.

4. Your Information Rights

You may inquire, modify, or delete your personal information at any time through our customer service ([email/social media account/phone]), or request that we cease using your information.

5. Policy revisions

This store may revise this policy according to operational needs. The revised policy will be displayed on the store's homepage, and the effective date will be subject to the notice. Continuing to shop will be deemed as your agreement to the revised policy.

Refund Policy

1. Refund/Return and Exchange Terms

You must submit an application within 14 natural days after receiving the goods, and the product must meet the following requirements: brand new and unused, complete tag/package/accessories, no scratches/damage/deformation, unopened lens protective film for glasses, and no stains/worn on the bag. Additionally, actual photos of the product and a delivery receipt must be provided as proof.

No refunds/returns or exchanges: customized products (such as fixed-system glasses), products damaged by human error, products that have been opened or used and affect secondary sales, products that have exceeded the 14-day application period, and applications without valid documentation.

2. Refund/Return and Exchange Process

(1). Contact our customer service ([ WhatsApp Number:+86 133 1887 6492]) to explain the reason for the refund and provide relevant documents;

(2). After passing the customer service review, they will provide you with the return address and return instructions;

(3). You are responsible for the return shipping costs (excluding product quality issues, which require a testing certificate, and our store covers the two-way shipping costs), and return the product to the designated address;

(4). After receiving the product and passing the inspection, our store will complete a refund within 3-5 business days. The refund will be returned to your payment account via the original route. The arrival time is subject to the payment platform rules.

3. Special Case Handling

If the product has quality issues (such as lens scratches, bag opening, or missing parts), please contact customer service within 7 days after receiving the goods and provide clear actual photos/videos. Our store will provide you with free replacement parts, repairs, or direct refunds, without any cost incurred by you. If the product is damaged due to logistics, you must provide a certificate of damaged express delivery. We will negotiate with the logistics department to reship the item or issue a refund.

Effective Date: [2026/1/28]

We are committed to providing you with high-quality eyewear, handbag products, and services. If you are not satisfied with the purchased items, you may apply for a refund or return if you meet the following conditions. This policy applies to all products currently available in our store.

4. Refund Instructions

We only refund the actual payment amount for the product, excluding shipping costs, customs duties (international orders), and other other charges. If you place an order using coupons or discounts, the refund amount will be deducted from the discounted portion according to the actual payment ratio.

Terms of Service

1. Store Usage Rules

You agree to use our store solely for legitimate personal consumption purposes and not to engage in any illegal or non-compliant activities, including but not limited to: placing orders by stealing others' information, maliciously placing orders, reselling products, or posting illegal information. If you violate these rules, the store reserves the right to cancel orders, freeze your account, and pursue relevant legal responsibilities.

2. Order Rules

(1). If you submit an order and complete the payment at our store, it will be deemed as establishing a sales contract relationship with us, and we will arrange the shipment within the specified time;

(2). Our store reserves the right to cancel your order and provide a full refund in special circumstances such as product shortages, incorrect price labeling, or system failures, without assuming any other compensation liability;

(3). You need to ensure that the receiving information and contact number provided when placing an order are accurate. If the product cannot be delivered or lost due to incorrect information, our store will not be responsible.

3. Product Information

We have made every effort to ensure the accuracy of product images, descriptions, and specifications (such as eyeglass size and bag material). However, minor variations may occur due to factors such as shooting lighting, display resolution, and manual measurements. The actual product specifications are subject to the actual product, and such discrepancies do not constitute quality issues.

Effective Date: [2026/1/28]

These Terms of Service (hereinafter referred to as "these Terms") constitute a legal agreement between our store and you regarding the use of our Shopify store and the purchase of products. By accessing, using our store, or placing an order to purchase products, you are deemed to have read, understood, and agreed to comply with all the contents of these terms.

4. Intellectual Property Rights

All content within our store (including product images, copy, logos, and designs) is protected by intellectual property laws. Without the written authorization of this store, no organization or individual may reproduce, modify, distribute, or use it. Otherwise, the store will pursue liability for infringement.

5. Limitation of Liability

Within the scope permitted by law, the store shall not be liable for service interruptions or order delays caused by force majeure (such as earthquakes, typhoons, or logistics suspensions), third-party service failures (such as payment platforms or logistics providers). The store shall not be liable for any indirect losses (such as lost wages or transportation costs) arising from your use of the store or purchase of products.

6. Dispute Resolution

Any disputes arising from this provision or the services of this store shall be resolved through friendly negotiation first between the parties; if no agreement is reached, either party may file a lawsuit with the people's court having jurisdiction at the place where the store is located.

Transportation Policy

1. Store Usage Rules

You agree to use our store solely for legitimate personal consumption purposes and not to engage in any illegal or non-compliant activities1. Order processing time

After receiving your order and completing the payment, our store will complete the preparation, packaging, and shipment within 1-3 business days (excluding holidays and pre-sale items, where the shipping time for pre-sale items is subject to the product detail page)., including but not limited to: placing orders by stealing others' information, maliciously placing orders, reselling products, or posting illegal information. If you violate these rules, the store reserves the right to cancel orders, freeze your account, and pursue relevant legal responsibilities.

2. Distribution Scope and Logistics Providers

Our store supports global delivery (excluding some remote areas, where the logistics provider's distribution range is determined). Domestic order partner logistics providers are [such as SF Express], and international order partner logistics providers are [such as USPS, FedEx]. We reserve the right to adjust the logistics provider based on the order address and product type without prior notice.

3. Delivery Timeliness

The delivery time is based on the actual shipping time of the logistics provider. Our store only provides estimated delivery time:

- Domestic orders: Estimated delivery within 3-7 business days ;

- International orders: Estimated delivery within 7–20 business days (due to customs clearance and local logistics, the time may be extended, and customs clearance time is not included in the delivery time).

Effective Date: [2026/1/28]

This transportation policy applies to the delivery services for all orders in our store, covering order processing, delivery timeliness, freight standards, logistics inquiries, and other contents. By placing an order, you are deemed to agree to this policy.

4. Freight Standards

(1).Domestic orders: shipping will be charged depends on the weight , the minimum standard starts at 10 yuan;

(2). International Orders: Shipping costs are calculated based on the product weight and delivery address. When placing an order, the system will automatically calculate the shipping cost. The shipping amount includes logistics fees and fuel surcharges, but does not include customs duties and import taxes in the destination country/region. These taxes and fees are borne by you, and the specific amount shall be subject to the local customs regulations.

5. Logistics Inquiry and Tracking

After the shipment is delivered, we will send you the logistics tracking number and an inquiry link (SMS/email). You can check the logistics status through the logistics provider's official website or our order details page. If the logistics information is not updated within three working days, please contact our customer service promptly, and we will follow up on the logistics for you.

6. Product Signature

When you or your agent sign for the goods, please check on the spot whether the packaging is intact, whether the goods are damaged, and whether all accessories are complete. If you notice any damaged packaging or missing or damaged products, please refuse to accept the goods on the spot and contact our customer service, while also issuing a receipt. If the delivery has been signed, the store will be unable to determine the cause of the damage and will not assume any related liability.

About Us

1.Brand Philosophy

[dmsloveshop], a brand specializing in low-key luxury eyewear and handbags, we firmly believe that exquisite accessories need no ostentation, showcasing style and taste in every detail. We are deeply engaged in the design and production of eyewear and handbags, with a focus on "high quality, minimalism, and high cost-effectiveness." We create a versatile outfit suitable for daily life, commuting, and travel needs, ensuring that every product becomes the finishing touch to your outfit.

2.Product Craftsmanship

We carefully select high-quality materials from around the world. Our glasses use ultra-light titanium frames and high-definition blue light blocking lenses. We carefully select premium fabrics such as top-layer cowhide, wear-resistant canvas, and premium artificial leather. Every step from material selection, design proofing, to finished product manufacturing undergoes rigorous quality inspection, refusing shoddy manufacturing to ensure the texture and durability of every product.

We emphasize the combination of practicality and aesthetics in our products: glasses balance wearing comfort with facial shape compatibility, while handbags consider capacity design and back-carrying options, making light luxury no longer a niche choice but an accessible everyday elegance.

3.Our Commitment

Always adhere to a customer-centric approach, providing you with: high-quality products, thoughtful pre-sales and after-sales consultation, efficient delivery services, and safe shopping assurance. We listen to every customer's suggestions, continuously optimize our products and services, and are committed to becoming a trusted luxury accessory brand in your heart.

Contact Us

Whether you have product inquiries, order issues, after-sales needs, or would like to provide suggestions, you can contact us through the following methods, and we will provide assistance within 1-3 business days:

- WhatsApp/Phone: [+86 133 1887 6492]
- Store Address: [Glasses Trade Center, No. 315 GuangFu Road 510000]

[dmsloveshop]

Establishment Time: [2026/1/28]

Crafted with care, for the refined you

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Products

Frame for Glasses-Clear lense-TR90【$19.99】

Frame for Glasses-Clear lense-TR90【$19.99】

$19.99
Handbag-suede leather【$59.99】

Handbag-suede leather【$59.99】

$59.99
Prescription for Glasses

Prescription for Glasses

$69.99
Shoulder bag-Lambskin leather【$139.99】

Shoulder bag-Lambskin leather【$139.99】

$139.99